Hanna Terms of Service
1. General Provisions
These Terms of Service (“Terms”) govern the use of the Hanna system provided by UAB “Ateities IT”.
By using the Hanna system, registering an account, entering into an agreement, or otherwise using the services, the customer confirms that they have read and agree to comply with these Terms.
If a separate written agreement exists between the Customer and UAB “Ateities IT”, the provisions of such agreement shall prevail over these Terms to the extent of any inconsistency.
2. Service Provider
Service provider:
Hereinafter referred to as “Hanna” or the “Service Provider”.
3. Description of Services
Hanna is a cloud-based customer relationship management (CRM) platform designed for managing customers, sales, communication, business processes, and related information.
Services may include:
- CRM functionality;
- contact and communication management;
- document and file storage;
- email integrations;
- automation features;
- artificial intelligence (“Hanna AI”) features;
- API and third-party integrations;
- technical support and maintenance.
Hanna reserves the right to modify, improve, or update the functionality of the system in order to ensure service quality, security, and technological relevance.
4. Accounts and Use of the System
The Customer is responsible for:
- the accuracy of account information;
- the security of login credentials;
- actions performed by users within the system;
- lawful use of the services.
The Customer agrees not to:
- use the system for unlawful purposes;
- violate third-party rights;
- attempt to bypass security measures;
- overload or disrupt the system;
- perform reverse engineering, decompilation, or source code extraction unless expressly permitted by applicable law.
Hanna may temporarily restrict or suspend access to the system if the Customer’s actions threaten the security, stability, or lawful operation of the services.
5. Service Availability
Hanna uses commercially reasonable efforts to ensure continuous operation of the system but does not guarantee uninterrupted or error-free availability.
The system may occasionally become unavailable due to:
- scheduled maintenance;
- updates;
- infrastructure issues;
- third-party provider failures;
- internet or electricity outages;
- cybersecurity incidents;
- force majeure events.
Where reasonably possible, customers will be informed in advance about planned maintenance.
6. Payments and Subscription
Services are provided according to the selected plan and applicable pricing model.
Unless agreed otherwise:
- invoices are issued periodically;
- payments must be made within the invoice due date;
- prices are stated excluding VAT unless otherwise indicated.
Hanna reserves the right to update pricing from time to time by providing prior notice of material changes.
In case of overdue payments, Hanna may:
- restrict system functionality;
- suspend access to the services;
- terminate services in accordance with applicable law and these Terms.
7. Data and Responsibility for Content
The Customer remains the controller of all data uploaded into the system and is responsible for:
- the legality of the data;
- its accuracy;
- having the right to process personal data;
- the lawful storage and use of uploaded information.
Hanna acts as a data processor to the extent necessary for providing the services.
Personal data processing is governed by:
- the Privacy Policy;
- the Data Processing Agreement (DPA);
- the Subprocessor List.
These documents form an integral part of these Terms.
8. Artificial Intelligence (AI)
Certain Hanna features may use artificial intelligence technologies (“Hanna AI”).
AI functionality may be used for:
- text generation;
- data analysis;
- recommendations and automation;
- process optimization.
The Customer acknowledges and agrees that:
- AI-generated content may contain inaccuracies or incomplete information;
- the Customer remains solely responsible for decisions made using AI-generated outputs;
- AI functionality does not constitute legal, financial, or professional advice.
Hanna may use anonymized and aggregated usage data for improving AI functionality, provided such data does not directly or indirectly identify the Customer or any data subjects.
9. Intellectual Property
All rights to the Hanna system, including software, code, design, functionality, algorithms, documentation, and related intellectual property, belong to UAB “Ateities IT” or its licensors.
The Customer is granted a limited, non-exclusive, non-transferable right to use the system solely in accordance with these Terms and the selected subscription plan.
10. Subprocessors and Third-Party Services
Hanna may engage third-party service providers (subprocessors) necessary for operating the services, including:
- hosting providers;
- email infrastructure;
- document processing services;
- AI providers;
- communication and analytics systems.
The current list of subprocessors is published separately on the website.
Some providers may process data outside the European Economic Area (EEA). In such cases, appropriate safeguards are implemented in accordance with GDPR requirements, including Standard Contractual Clauses (SCCs).
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- Hanna shall not be liable for indirect damages, loss of profits, reputational harm, or data loss;
- Hanna shall not be liable for disruptions caused by third-party services;
- Hanna shall not be liable for damages resulting from the Customer’s actions or misuse of the system.
Hanna’s total aggregate liability under these Terms shall not exceed the amount paid by the Customer for the services during the six (6) months preceding the event giving rise to the claim, except where liability cannot be limited under applicable law.
12. Term and Termination
The use of the services continues as long as:
- the Customer uses the system; or
- an active subscription or agreement remains in effect.
The Customer may terminate the use of the services in accordance with the applicable termination procedure.
Hanna may suspend or terminate access if:
- these Terms are violated;
- payment obligations are not fulfilled;
- use of the system threatens security or legitimate interests.
Following termination, data may be retained for a limited period before permanent deletion.
13. Confidentiality
The parties agree not to disclose confidential information to third parties unless:
- required for service provision;
- required by law;
- consent has been given by the other party.
14. Amendments
Hanna may periodically update these Terms.
The latest version will be published on the website. Customers may additionally be informed of material changes via email or through the system.
15. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the Republic of Lithuania.
Any disputes shall first be resolved through negotiations. If no agreement is reached, disputes shall be settled in the courts of the Republic of Lithuania according to the registered office of Hanna.
16. Contact Information
For questions regarding these Terms, please contact:
